Terms & Conditions
Effective Date: 28/08/2024
1. Introduction
Welcome to Helical Pte Ltd. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these Terms & Conditions carefully before using our website or making a purchase.
2. Use of the Website
- Eligibility: By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use the website.
- Account Creation: To make a purchase or access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Prohibited Activities: You agree not to engage in any unlawful activities, including but not limited to hacking, spreading malware, or violating the intellectual property rights of others while using our website.
3. Product Information
- Product Descriptions: We strive to provide accurate descriptions and images of our cookware products. However, we do not guarantee that the product descriptions, images, or other content on our website are entirely accurate, complete, or current.
- Pricing: All prices are listed in SGD and are subject to change without notice. We reserve the right to correct any pricing errors and to refuse or cancel orders placed at incorrect prices.
4. Orders and Payment
- Order Acceptance: All orders are subject to acceptance by us. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or potential fraud.
- Payment: Payment must be made in full at the time of purchase. We accept PayNow, VISA, MASTERCARD. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
- Order Confirmation: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order but merely confirms that we have received it.
5. Shipping and Delivery
- Please refer to our Shipping & Delivery Policy for detailed information about shipping methods, delivery times, and shipping charges.
6. Returns and Exchanges
- Please refer to our Returns & Exchange Policy for detailed information about our return and exchange process, eligibility criteria, and refund policy.
7. Limitation of Liability
- To the fullest extent permitted by law, Helical Pte Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or purchase of our products. This includes, but is not limited to, loss of profits, data, or other intangible losses.
8. Intellectual Property
- All content on this website, including text, images, logos, and product designs, is the property of Helical Pte Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
9. Governing Law
- These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Singapore.
10. Changes to These Terms
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after any changes have been posted constitutes your acceptance of the revised terms.
11. Contact Information
- If you have any questions or concerns about these Terms & Conditions, please contact us at +65 8837 1000.
