Privacy Policy

Effective Date: 28/08/2024

1. Introduction

Welcome to Helical Pte Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, IP address, and the pages you visit on our website. This information helps us improve our website and provide a better user experience.
Cookies: We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track your order, and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

3. How We Use Your Information

To Process Orders: We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping notifications, and providing customer support.
To Improve Our Services: We analyze non-personal information to understand how customers use our website, which helps us improve our products, services, and user experience.
Marketing Communications: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the emails or contacting us directly.

4. Sharing Your Information

Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are required to protect your information and use it only for the purposes specified by us.
Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Access and Correction: You have the right to access and update your personal information by logging into your account or contacting us directly.
Data Deletion: You may request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in our emails or contacting us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will take effect immediately upon posting. Your continued use of our website constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at +65 8837 1000.